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Workshops and meetings

Bookings are essential to ensure that you can be accommodated in the venue and that workshop materials are available.

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Categories	SACE staff
Title	Customer centric
Description	Understand the needs of customers and provide tailored services in line with the public sector and agency objectives. Course: Professional Customer Service Duration: 4 hours Audience: Foundational to Advanced Provider: PACE Learning outcomes: Use specific tactics to develop trust and rapport with those on the other side of your conversations Uncover individual customer’s needs based on understanding them Review, assess and improve each interaction with your customer Manage customer expectations Define your own personal customer promise and learn how to stick to it.

Categories

SACE staff

Title

Customer centric

Description

Understand the needs of customers and provide tailored services in line with the public sector and agency objectives.

Course: Professional Customer Service

Duration: 4 hours

Audience: Foundational to Advanced

Provider: PACE

Learning outcomes:

Use specific tactics to develop trust and rapport with those on the other side of your conversations
Uncover individual customer’s needs based on understanding them
Review, assess and improve each interaction with your customer
Manage customer expectations
Define your own personal customer promise and learn how to stick to it.

Title	Date	Location	Status	Capacity	Actions