Understand the needs of customers and provide tailored services in line with the public sector and agency objectives.

Course: Professional Customer Service

Duration: 4 hours

Provider: PACE

Learning outcomes:

• Use specific tactics to develop trust and rapport with those on the other side of your conversations
• Uncover individual customer’s needs based on understanding them
• Review, assess and improve each interaction with your customer
• Manage customer expectations
• Define your own personal customer promise and learn how to stick to it.